So often we hesitate to go on the websites of the services we buy–we fear the bureaucratic small print, information that’s hard to locate, confusing layouts and information, and, of course, being asked to create a log-in profile…another password to remember. With DirecTV.Com, you might be surprised at the wealth of helpful and easy to navigate information. This website has a lot to offer. Before you call DirecTV, try their website for easier access.
Some of the domains you’ll find on DirecTV.Com include: TV schedule, pay-per-view, packages, premiums, HD, sports, international, exclusives, receivers, services, and the ability to log into your account. DirecTV.Com also has a section on homes, residential buildings, businesses, and transportation. In addition to all this, DirecTV.Com’s search tool is convenient and located right on the top of the screen.
If you scroll down on DirecTV.Com’s homepage, you’ll find DirecTV news items, sign-up information for new customers, exclusive programming information, a list of DirecTV’s top ten shows to record. You can also sign up for DirecTV’s newsletter.
If you are looking for more detailed information, scroll down to the very bottom of DirecTV.Com’s homepage. Here the links are broken down into three categories: support, customer service, and about us.
Under “Support,” you’ll find: programming, equipment, services, sound and picture, on-screen guide, statements and payments, orders, installation, profile, tech forum, online assistant, and FAQ (frequently asked questions).
Under “Customer Service,” you’ll find: contact us, privacy and security, commitments, referrals, rebates, moving, digital transition, go green, and DirecTV Rewards. On DirecTV.Com’s “Contact Us” page, you’ll find an e-mail address, numerous phone numbers, and a mailing address.
Under “About Us,” you’ll find: our company, DirecTV news, investor relations, press releases, corporate citizenship, careers, and find a retailer.
If you want to look up your own account on DirecTV.Com, all you need to do is give them your email address and request a password. You are then given three options to verify your account. You can provide your account number with the last four digits of your Social Security number; you can provide your last name, phone number, zip code, and the last four digits of your Social Security number; or you can provide your account number, your phone number, and your zip code. This last option allows you to bypass providing any part of your Social Security number.